Shipping policy

Shipping Policy Last updated: 26/05/2026

Thank you for shopping with FREEPLTN LLC. This Shipping Policy outlines the terms and conditions related to the processing, shipping, and delivery of your order. We aim to be fully transparent so you can shop with confidence.

1. Processing Time Orders are processed on business days only, Monday to Friday, excluding public holidays.

• Order processing time: 1–3 business days
• Orders placed before midnight (00:00 CET) will be processed the same business day.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time After your order has been processed, it will be handed over to the shipping carrier for delivery.

Please note: shipping times are estimates and may vary based on the carrier, customs, or unforeseen delays.

3. Total Delivery Time Total delivery time = Processing Time + Shipping Time

Example: If processing takes 2 business days and shipping takes 8 business days, you can expect to receive your order in approximately 10 business days.

4. Shipping Rates We offer free worldwide shipping on all orders, with no minimum order value required.

5. Tracking Your Order Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via our tracking page or the carrier's website.

6. Customs, Duties & Taxes Orders shipped internationally may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the recipient. We are not responsible for delays due to customs.

7. Delays & Exceptions While we do our best to deliver on time, delays can occur due to:

• Weather conditions
• Carrier delays
• Customs inspections
• Incorrect or incomplete addresses

Please ensure your shipping details are correct at checkout.

8. Contact For any shipping-related inquiries, feel free to contact us at: Email: info@freepltn.com Phone: +1 505 407 5522 Business hours: 9 AM – 6 PM CET, Monday to Friday

The customer service replies within 24 hours during working days