Return and Refund Policy
Return & Refund Policy Last updated: 26/05/2026
At FREEPLTN LLC, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer an easy return process in accordance with our policy outlined below.
1. Return Eligibility You may return your item(s) within 14 days of receiving your order. To be eligible for a return, the item must:
- Be unused and in original condition
- Include all original packaging, tags, and accessories
- Be accompanied by proof of purchase (e.g., order number or receipt)
Items that do not meet these conditions may be refused.
2. Non-Returnable Items The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Custom or personalized products (items with a name or number)
3. Return Shipping Costs Return shipping is the responsibility of the customer. We recommend using a trackable service. We are not liable for lost or undelivered return packages.
4. How to Request a Return To initiate a return, please contact us at: Email: info@freepltn.com Subject line: Return Request , Order #[Your Order Number]
Once your return is approved, we'll provide the return address and instructions. Returns sent without prior authorization may not be accepted.
5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be issued to your original payment method.
- Refund processing time: 3–10 business days depending on your bank or provider.
Please note: original shipping costs are non-refundable.
6. Exchanges We do not offer direct product exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
7. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
- A clear photo of the item
- Your order number
We will replace or refund your item at no extra cost to you.
8. Late or Missing Refunds If you haven't received your refund yet:
- Check your bank account again
- Contact your credit card company , it may take time before your refund is officially posted
- Contact your bank , processing time may vary
If you've done all of this and still haven't received your refund, please contact us at info@freepltn.com.
9. Contact
Email: info@freepltn.com Phone: +1 505 407 5522 Business hours: 9 AM – 6 PM, Monday to Friday
