Return and Refund Policy
- Return and Refund Policy:
At FREEPLTN, we strive to provide you with the highest quality products and guarantee your satisfaction. However, we understand that circumstances may arise where you need to return an item. Below is our return and refund policy for your reference:
Returns:
Customers have 30 days from the delivery date to request a return.
- To be eligible for a return, your item must be unused and in the same condition as received, with all original tags and packaging intact.
For each return processed, a return fee of €14/unit is charged.
Personalized Items:
- Personalized items, including T-shirts with custom designs or customer-requested modifications, are not eligible for return or refund, except in cases of manufacturing defects or errors on the part of FREEPLTN.
Return Process:
- To initiate the return process, the customer must contact our customer service via info@freepltn.com
- Detailed instructions on how to complete the return will be provided once the item's eligibility has been verified.
- Return shipping costs will be the customer's responsibility, unless the item is deemed defective or shipped incorrectly by FREEPLTN.
Refunds:
- Once the returned item is received and processed, a refund will be issued to the original payment method within 8-10 business days.
- The refund amount will be adjusted to reflect the applicable return shipping costs and the original non-refundable shipping costs.
Contact:
- For any additional questions regarding our return and refund policy, please do not hesitate to contact our customer service. For quick and easy communication, contact us at: info@freepltn.com
By making a purchase at WWW.FREEPLTN.COM, you accept and understand the terms and conditions of our return and refund policy. This policy is subject to change without notice. We recommend that you check this page periodically for updated information.
Thank you for choosing FREEPLTN. We are here to help you with anything you need.